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  • Q
    How to solve the problem that when using a capture card to connect to a computer for capture, only 1080P resolution can be achieved?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    After connecting the capture card with a tablet or mobile phone, if there are black borders in the captured image ratio, how should it be adjusted?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    After the device is normally connected to the acquisition card, the images captured by the computer are normal, but the sound of the device has not been transmitted to the computer. How should it be set up?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    After the device is connected, the collected image shows no signal. How to solve this problem?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    How can PS5/XBOX be connected and used?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    How to use an iPhone as a camera and achieve full-screen shooting?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    When doing live streaming with a camera connected to a capture card, if the captured images are incomplete, there are black borders, and the screen control also has display information, how can it be cleared?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

  • Q
    During normal use, when the docking station is connected to the charger to power the mobile phone/tablet, it shows "charging" normally, but the computer does not increase power or loses power, and the power decreases with each charge. How can this be solved?
    Adjustment method for 11-inch tablet:

    In a live streaming software, such as Live Companion, click on the Live Streaming Settings - Video Settings option, select the 4:3 aspect ratio, set it up, then click on the screen, hold down ALT and drag the four sides of the screen with the left mouse button to crop it, and then enlarge it to match the screen aspect ratio.Because the 11-inch iPad has a non-standard 4:3 aspect ratio, there will be a small black border at the bottom.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it, return to the main page, click on the screen and hold down ALT without releasing it. Drag the four sides of the screen with the left mouse button to crop it. Then right-click the screen and select Transform to match the screen ratio and enlarge it. There will also be a small black border at the bottom.

    The 12.9-inch tablet has no black borders and is in the standard 4:3 aspect ratio.In the live streaming software, for example, Live Companion, click on the live streaming Settings - Video Settings option, and select the 4:3 ratio.After setting it up, it will be a full-screen display with no black borders.

    The OBS Settings are the same. Click on the Settings, and in the video Settings, manually modify the canvas ratio of 1920*1440 to 4:3. The output ratio at the bottom is also set to 1920*1440. After setting it up, the main interface will be full screen.


    Mobile phone adjustment method:

    In the live streaming software, for example, Live Companion, click on the Live Streaming Settings - Video Settings option. Horizontal Screen Games/Live Streaming Select the 16:9 aspect ratio, Vertical Screen Live Streaming select the 9:16 aspect ratio.

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